FAQ
The most asked questions about 877b
From deposits and withdrawals to VIP benefits and responsible gaming — clear, straightforward answers to all your questions about 877b are right here.
Whether you are new to 877b or a long-time member — if you have questions about deposits, withdrawals, account verification, VIP cashback, or safe gaming, this page is for you. Below, detailed answers to the most common questions from Bangladeshi players are organised into five topic-based sections. If you cannot find an answer, you can reach our 24/7 live chat or contact us at [email protected].
How to deposit funds
After logging in to 877b, go to the Deposit section and select Nagad as your payment method. Enter the amount and submit. A payment request will be sent to your Nagad number — confirm it and the funds will be added to your account. The minimum deposit amount is ৳200.
In some cases, network delays may cause a slight lag before your balance appears. Save the payment screenshot or transaction ID. If the balance hasn't arrived within 15 minutes, contact 877b via live chat or at [email protected] with that proof — our team will resolve it promptly.
On the deposit page, select bKash as your payment method and enter the amount. The system will provide you with a bKash merchant number — send the specified amount to that number and enter your 877b user ID in the reference field. Your balance will be credited as soon as the payment is confirmed.
The minimum deposit amount at 877b is ৳200 for all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer). You can start with a small amount and play within your own budget — with no complicated conditions.
How to withdraw funds
The minimum withdrawal amount at 877b is ৳1,000. This is different from the minimum deposit (৳200) — make sure your account has at least ৳1,000 in withdrawable balance. Also check that any bonus wagering requirements have been met before submitting a withdrawal request.
Yes, under 877b's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Sending to someone else's wallet is not possible. This keeps your funds secure and reduces the risk of fraud.
Withdrawals from 877b are generally completed within 15 minutes to 2 hours. When verification is complete and wagering requirements are met, most requests are processed very quickly. For bank transfers, the bank's own processing time may add to this.
If your withdrawal is pending, first check whether your account is fully verified and whether wagering requirements have been met. If both are in order, contact us via live chat or at [email protected] with your transaction number. The 24/7 support team will assist you.
Verification and documents
If your documents are rejected, the reason is usually sent by email or as an in-app notification. Blurry images, cropped information, or a name mismatch are the most common reasons. Resubmit with clear, complete images, or email [email protected] with the details to get help.
877b uses SSL encryption, so all uploaded documents are stored on secure servers. Your information is used only for account verification and is never sold or shared with third parties. Full details are available in our privacy policy.
Yes, a National Identity Card (NID) is generally accepted as the primary identity document. A passport or driving licence can also be used. Clear photos of both the front and back of the document are required. A bank statement or utility bill may be requested for address verification.
Yes, the name on your 877b account, the name on your identity document, and the name on your wallet or bank account must all match exactly. A name mismatch may result in a rejected withdrawal. If there is a discrepancy, contact the support team — they will guide you through the correction process.
Identity verification protects your account from unauthorised access and fraud. It also helps ensure fair play and prevents minors from opening accounts. Once verification is complete, the withdrawal process becomes faster and smoother.
VIP and cashback
877b has five VIP levels: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (1.5%). The higher the level you reach, the more cashback you receive — credited directly to your account every week.
Each week, cashback is calculated on your total bets according to your current VIP level. At the end of the week, this amount is automatically added to your 877b balance. Cashback is immediately usable — just like a deposit or withdrawal.
Your VIP level gradually improves through regular play and staying active. It starts at Bronze and, based on your activity, you can progress to Silver, Gold, Platinum, and the highest level, Diamond. Details on level progression can be seen in your profile.
In addition to cashback, members at higher VIP levels may receive priority support, early access to special promotions, and a dedicated account manager. Being at a higher level also means comparatively faster withdrawal processing.
Responsible gaming
Yes, 877b lets you set your own daily, weekly, or monthly deposit limits. This helps ensure you play within your budget. To set a limit, go to your account settings and look for the responsible gaming section, or contact support.
Cooling-off is a feature that temporarily pauses your account for a set period, while self-exclusion is for a longer-term break. To activate either, email [email protected] or request it via live chat. Our team will action it quickly without asking any questions.
Repeatedly spending money beyond your budget, placing larger bets to chase losses, losing focus on family or work, and being unable to stop playing — these are signs of a potential problem. If you notice any of these, it is wise to seek help without delay.
877b's responsible gaming section (here) has detailed guidance and sources of help. You can also speak directly with our support team — via live chat or at [email protected]. We will give you the right guidance with full confidentiality.
Have more questions? We're here to help
If the answers above haven't resolved your question, 877b's 24/7 support team is ready to assist you directly in both Bengali and English.
Live chat — anytime, 24 hours a day, 7 days a week
Log in to 877b